Kulcare Patient Web - Feature Specifications
User Stories & Feature Requirements
1. User Authentication & Onboarding
User Registration
As a new patient, I want to create an account so that I can access healthcare services.
Acceptance Criteria:
- User can sign up using phone number (India only - country code 91)
- Password must meet security requirements
- User receives OTP for phone verification
- OTP expires after configured time
- User can resend OTP if needed
- Registration data is saved after successful verification
- User is automatically logged in after successful registration
Technical Requirements:
- Phone number validation (10 digits for India)
- Password strength validation
- OTP generation and verification system
- Rate limiting for OTP requests
- Session management post-registration
User Login
As a registered patient, I want to log in to access my medical information.
Acceptance Criteria:
- User can log in with phone number and password
- System validates credentials
- Failed login attempts are handled gracefully
- User receives appropriate error messages
- Successful login redirects to dashboard
- Session persists across browser refreshes
- Remember me option available
Technical Requirements:
- JWT token management
- Secure token storage
- Token refresh mechanism
- Session timeout handling
- Auth state management in Redux/Context
Password Management
As a user, I want to reset my password if forgotten.
Acceptance Criteria:
- User can request password reset via phone number
- OTP sent for verification
- User can set new password after verification
- Password change requires current password when logged in
- All sessions invalidated after password change
2. Patient Dashboard
Dashboard Overview
As a patient, I want a centralized dashboard to see all my healthcare information at a glance.
Acceptance Criteria:
- Display upcoming appointments
- Show recent medical history
- Quick access to book appointment
- View recent prescriptions
- Show important notifications
- Display doctor recommendations
- Access to all main features
Components:
- Appointment cards with status
- Quick action buttons
- Notification banner
- Recent activity feed
- Doctor recommendation carousel
3. Appointment Management
Browse and Search Doctors
As a patient, I want to find and select appropriate doctors.
Acceptance Criteria:
- Search doctors by name
- Filter by specialization
- View doctor profiles (qualification, experience, rating)
- See available consultation types (clinic/video)
- View clinic location and timings
- Check consultation fees
- See doctor availability status
Technical Requirements:
- Elasticsearch integration for doctor search
- Real-time availability updates
- Doctor profile caching
- Lazy loading for search results
Book Appointment
As a patient, I want to book appointments with doctors.
Acceptance Criteria:
- Select between clinic visit and video consultation
- View available time slots for next 7 days
- Select convenient time slot
- Add patient notes/symptoms
- Receive booking confirmation
- Get appointment ID and details
- Receive SMS/email confirmation
Booking Flow:
- Select doctor
- Choose consultation type
- Pick date and time slot
- Enter patient details
- Add symptoms/notes
- Confirm booking
- Receive confirmation
Manage Appointments
As a patient, I want to view and manage my appointments.
Acceptance Criteria:
- View upcoming appointments
- See completed appointments
- Check follow-up appointments
- Cancel appointments (with reason)
- Reschedule appointments
- View appointment status (confirmed, in-queue, completed)
- Download appointment summary
Appointment States:
NOT_CONFIRMED- Awaiting confirmationCONFIRMED- Appointment confirmedIN_QUEUE- Patient in queueCHECKED_IN- Patient checked inIN_CONSULTATION- Consultation ongoingCOMPLETED- Consultation completedCANCELLED- Appointment cancelledNO_SHOW- Patient didn't show up
4. Video Consultation
Pre-Consultation Setup
As a patient, I want to prepare for video consultation.
Acceptance Criteria:
- Receive appointment reminder
- Test camera and microphone
- Enter virtual waiting room
- View appointment details
- See estimated wait time
- Receive notification when doctor joins
Technical Requirements:
- WebRTC compatibility check
- Browser permission handling
- Device selection (camera/mic)
- Network quality check
- Fallback for unsupported browsers
During Video Consultation
As a patient, I want seamless video consultation experience.
Acceptance Criteria:
- Join video call at appointment time
- Toggle camera on/off
- Mute/unmute microphone
- Switch between front/back camera (mobile)
- See connection quality indicator
- View consultation timer
- End call when needed
- Reconnect if disconnected
Video Features:
- Audio/video controls
- Picture-in-picture mode
- Full-screen option
- Chat/messaging (if implemented)
- Screen sharing (for reports)
- Recording consent and controls
Family Member Participation
As a patient, I want to invite family members to my consultation.
Acceptance Criteria:
- Add family member details (name, phone, relationship)
- Family member receives invitation with link
- Family member verifies via OTP
- Family member joins video call
- Multiple family members can join (limit configured)
- Patient controls family member permissions
Family Member Flow:
- Patient sends invitation
- Family member receives SMS/email with link
- Family member opens link
- Enters verification code
- Joins video consultation
- Participates in consultation
5. Medical Records Management
View Medical History
As a patient, I want to access my complete medical history.
Acceptance Criteria:
- View all past consultations
- Access prescriptions
- See lab reports
- View imaging results
- Filter by date range
- Search medical records
- Sort by newest/oldest
- View doctor notes
Record Types:
- Consultation summaries
- Prescriptions
- Lab reports
- X-rays/scans
- Vaccination records
- Allergy information
- Medical certificates
Download and Print Records
As a patient, I want to download and print my medical records.
Acceptance Criteria:
- Download prescriptions as PDF
- Print prescriptions
- Download lab reports
- Save medical certificates
- Bulk download option
- Maintain formatting in downloads
- Include doctor signature/stamp
Share Medical Records
As a patient, I want to share my records with other doctors.
Acceptance Criteria:
- Generate shareable link
- Set link expiration
- Select specific records to share
- Track who accessed records
- Revoke access when needed
- Share via email/WhatsApp
- Password protect shared links
6. Digital Prescriptions
View Prescriptions
As a patient, I want to access my digital prescriptions.
Acceptance Criteria:
- View prescription details
- See medication instructions
- Check prescription validity
- View doctor details
- See diagnosis information
- Access pharmacy notes
- View follow-up instructions
Prescription Components:
- Patient information
- Doctor details with registration
- Diagnosis
- Medications with dosage
- Lab tests advised
- Follow-up date
- Diet/lifestyle advice
- Doctor signature/stamp
Verify Prescription
As a patient, I want to verify prescription authenticity.
Acceptance Criteria:
- Enter prescription ID
- Verify via OTP
- View verified prescription
- Check doctor credentials
- Confirm prescription date
- See digital signature
7. Payment Processing
Make Payments
As a patient, I want to pay for consultations and services.
Acceptance Criteria:
- View payment amount
- Select payment method
- Enter payment details securely
- Receive payment confirmation
- Download payment receipt
- View payment history
- Handle failed payments
- Request refunds
Payment Methods:
- Credit/Debit cards
- Net banking
- UPI
- Wallet payments
- Pay later options
Payment Security
As a patient, I want secure payment transactions.
Acceptance Criteria:
- PCI DSS compliance
- Encrypted payment data
- Secure payment gateway (Razorpay)
- OTP verification for payments
- Payment failure handling
- Automatic retry for failures
- Refund processing
8. Profile Management
Manage Personal Information
As a patient, I want to manage my profile information.
Acceptance Criteria:
- Update personal details (name, email, DOB, gender)
- Add/update address
- Upload profile photo
- Manage contact information
- Add emergency contacts
- Update medical information (blood group, allergies)
- Set language preference
- Manage notification preferences
Privacy Settings
As a patient, I want to control my privacy settings.
Acceptance Criteria:
- Control profile visibility
- Manage data sharing preferences
- Set communication preferences
- Download personal data
- Request account deletion
- View access logs
9. Clinic Feedback
Provide Feedback
As a patient, I want to provide feedback after clinic visits.
Acceptance Criteria:
- Rate clinic experience (1-5 stars)
- Rate doctor consultation
- Provide detailed feedback
- Submit anonymously (optional)
- Edit feedback within time limit
- View feedback history
10. Support Features
Help and Support
As a patient, I want to get help when needed.
Acceptance Criteria:
- Access FAQ section
- Contact customer support
- Report technical issues
- Request callback
- View support ticket status
- Access help documentation
- Live chat support (if available)
11. Notifications
Receive Updates
As a patient, I want to receive important notifications.
Notification Types:
- Appointment reminders
- Doctor running late updates
- Prescription ready
- Payment reminders
- Report availability
- Follow-up reminders
- System maintenance alerts
Delivery Channels:
- In-app notifications
- SMS notifications
- Email notifications
- Push notifications (PWA)
12. Accessibility Features
Universal Access
As a user with disabilities, I want to access all features.
Requirements:
- Screen reader compatibility
- Keyboard navigation
- High contrast mode
- Font size adjustment
- Audio/video captions
- Alternative text for images
- Focus indicators
- WCAG 2.1 AA compliance
13. Multi-language Support
Language Selection
As a patient, I want to use the app in my preferred language.
Supported Languages:
- English (default)
- Hindi
- Punjabi
Requirements:
- Language switcher in header
- Persist language preference
- RTL support if needed
- Localized date/time formats
- Translated error messages
- Localized documents
14. Offline Capabilities
Offline Access
As a patient, I want basic access when offline.
Offline Features:
- View cached appointments
- Access downloaded prescriptions
- View saved medical records
- Read cached doctor profiles
- Queue actions for sync
15. Performance Requirements
System Performance
The system should meet performance standards.
Metrics:
- Page load time < 3 seconds
- Time to interactive < 5 seconds
- API response time < 2 seconds
- Video call connection < 10 seconds
- Search results < 1 second
- 99.9% uptime availability
16. Security Requirements
Data Security
The system should protect patient data.
Security Measures:
- HTTPS only communication
- Data encryption at rest
- Encrypted data transmission
- Regular security audits
- HIPAA compliance
- GDPR compliance (if applicable)
- Regular backups
- Audit logs
17. Browser Support
Supported Browsers
The application should work on modern browsers.
Minimum Versions:
- Chrome 90+
- Firefox 88+
- Safari 14+
- Edge 90+
- Mobile Safari (iOS 14+)
- Chrome Mobile (Android 8+)
18. Mobile Responsiveness
Mobile Experience
The application should work seamlessly on mobile devices.
Requirements:
- Responsive design for all screens
- Touch-optimized interfaces
- Mobile-specific features (camera, location)
- Progressive Web App capabilities
- App-like experience
- Offline support
Implementation Priorities
Phase 1 (MVP)
- User authentication
- Doctor search and profiles
- Appointment booking
- Basic video consultation
- View prescriptions
- Payment processing
Phase 2 (Enhancement)
- Complete medical history
- Family member support
- Advanced appointment management
- Prescription verification
- Clinic feedback
- Profile management
Phase 3 (Advanced)
- Offline capabilities
- Advanced analytics
- AI-powered recommendations
- Integration with wearables
- Telemedicine enhancements
- Multi-language expansion
Success Metrics
User Metrics
- User registration rate
- Daily/Monthly active users
- Appointment booking rate
- Video consultation completion rate
- User retention rate
- User satisfaction score
Business Metrics
- Number of consultations
- Revenue per user
- Payment success rate
- Doctor utilization rate
- Platform uptime
- Support ticket resolution time
Technical Metrics
- Page load times
- API response times
- Error rates
- Video call quality metrics
- System availability
- Security incident count